Social Security Organization

 Service automation and the removal of in-person referrals

The Social Security Organization has enhanced service delivery speed and quality while eliminating 80% of in-person referrals of clients by providing 59 services electronically in the e-services system (Es.tamin.ir) and exchanging electronic information with executive bodies. 

Here are some key examples of these improved services:

Providing electronic prescriptions and the removal of paper prescriptions

Previous procedure: The client must bring his card while visiting medical centers and go to the branch or agency to issue or renew the insurance card.

Improved procedure: The client no longer needs to visit branches and agencies because all services are now offered electronically, and the health paper has been removed. The electronic copy can also be viewed using the “My Tamin” application and the Social Security Organization’s e-service portals.

Issuance of deduction certificate for pensioners

Previous procedure: The client had to visit the Social Security office to obtain the certificate, waits for several hours, and then takes it to the bank.

Improved procedure: The client accesses the company’s e-service portals, logs in, submits his request within a few minutes, and provides the bank with his temporary password. The bank verifies the certificate’s authenticity and offers the service to the addressee by querying it using the password entered in the e-service portal.

Registration of the education certificate for the subordinates

Previous procedure: The graduated had to go to the organization branch to deliver his certificate after receiving it from his educational unit.

Improved procedure: The service is established for the recipient with online verification once the graduated logs into the Ministry of Science’s portal and enters the code they received.

Record inquiries and presentations to institutions and executive bodies

Previous procedure: The client had to visit the branch in person, and after standing in line, he was given a printout of his record.

Improved procedure: The client can access his information through the organization’s e-service portals with a few clicks. If he needs to provide records to other institutions, he can quickly register a request in the portal, get the tracking number, and send it to the intended organization. 

Through the web service, institutions, and organizations can also request information about client records based on their tracking and national codes. This eliminates the need for clients to physically share their records.

Debt inquiry

Previous procedure: The employer was required to visit the branches in person, wait in line for the payment slip for his debt, and then proceed to the bank branches to make the payment.

Improved procedure: The process is now streamlined and entirely online. After accessing the organization’s e-service portal, the employer views his bills and pays them online.

Military service payment integration

Previous procedure: Clients had to in person visit the bank branch and make payment after presenting the payment slip documentation. 

Improved procedure: After checking the organization’s e-service portal, the client will view the total cost, including military service. If necessary, he will either pay the total amount or pay it in installments.

Development of the “My Tamin” Mobile application

The Android and PWA versions of the organization’s “My Tamin” e-service application were released during Social Security Week on July 11, 2022. Considering that increasing the platforms for the provision of e-services to facilitate the provision of services and improve the accessibility of the services of the Social Security Organization for the clients is one of the most important strategic goals of the organization, this application is developed to use new technologies while also stopping the spread of some unauthorized programs that exploited the organization’s name to offer some dubious services illegally, occasionally by charging users. Along with preventing infringement on the clients’ rights, this application seeks to ease the minds of the organization’s numerous stakeholders. By going to the website (https://hamrah.tamin.ir) and completing the application, all covered parties, pensioners, and employers can access the 53 services the application offers for free. These services include viewing and objecting to insurance records, consolidated records, requesting different forms of short-term financial assistance, marriage gifts, signing a student insurance contract, viewing medical services, displaying pensioners’ pay stubs and rules, and using employer services.