Javad Mohad, deputy director of the e-government of the Information Technology Organization of Iran, says about the three main tasks of the e-government to the devices: "This year, in the budget law, we had foreseen three tasks for the devices, which were complementary to the previous year's task in the field of the additional launch of the smart government service window. Last year, according to the law, the devices were obliged to make 30% of their services electronic, set up a single service window for their own devices, and connect it to the national smart government service window, which was later increased from 30% to 50% by the Executive Council of Information Technology of the country. The percentage increased by the end of the year." He considers the national window project of smart government services among the top five projects of the United Nations. "The National Smart Government Services Window was among the top five projects in the competition section of the United Nations Information Society Summit (WSIS)," Mowahed says.
In this year's budget law, it was mandated that the executive bodies must provide all their services 100% electronically. The Deputy Minister of Electronic Government points to this task: "This year, in the budget law, executive bodies and public institutions had to provide 100% of their services electronically through the national window until the end of November."
He explains about the second assignment of this year's budget law: "In this assignment, the agencies must conduct inquiries between themselves, between agencies, by the end of December in a 100 percent electronic form and online so that there is no correspondence between the agencies."
Explaining why and the necessity of this task, Mowahed says: "The basis of many service processes in the processes of providing services to citizens is the inter-device electronic inquiry. In principle, since the data is available to other devices, the devices electronically query the other device and provide the service to the citizens more quickly.
The deputy of electronic government says about the process of creating inter-device inquiry services: "Since the beginning of the year, the electronic government interoperability working group has corresponded with all executive bodies to state their needs, from which device, what service do they need and what service do they need in the interoperability working group. should be checked and if this service is provided in the National Information Exchange Center, this access should be created for the devices and permission to provide and use this service should be issued, and if this service is not available in the National Information Exchange Center, in the working group of providing this service by the providing device The service should be approved.
Mowahed informs about the finalization of 80 inquiry services: "Approximately more than 180 requests from devices came to the interactivity working group. Most of these were reviewed and 80 new services were issued. This means that a service that did not exist before was created this year, and now these requests are reviewed and permits are issued in turn in the meetings of the interactivity working group."
He points to the third task of this year's budget law, which is to make services smarter, and continues: "This is a very important task, and we can say that people will somehow feel good about receiving services electronically. According to this decree, devices must provide 20% of their services in an intelligent manner.
He considers the end of December as the final deadline for the devices to perform this task; Mowahed says: "The devices have until the end of January to provide 20% of their services in a smart way. This task must be implemented based on the components, conditions and requirements that are included in the executive regulations of this year's budget law and the approval of the executive council."
The deputy of the electronic government of the Information and Communication Technology Organization, while talking about the 20% intelligentization of the services of executive bodies by the end of January, says that many believe that it is not possible to do such a task by the end of January this year. It should be seen what solution the e-government will choose to fulfill this task if it is not implemented.
Impaired connection quality
Current e-government services are no strangers to the occasional disruption. Many consider the cause of these disturbances to be poor quality and unsustainable connection of devices to the government service window. Mowahed says about the quality of connection of executive devices to the smart government service window: "We in the organization continuously monitor the device connection to the national window, now people may not have noticed, but we had devices that were connected during the past weeks or months. but now they don't have a connection and their connection has been disconnected."
The deputy e-government says about dealing with devices that have poor quality connection to the service window: "Due to not meeting the requirements, we will remove the connection of some devices from the national window and notify them. This notification is done in writing with the highest executive authority of that institution and through the media. These are exactly the points that the devices must adhere to and meet the technical requirements."
He continues: "When a citizen enters the system of another device through the national window, that device is not allowed to re-authenticate in that system, or must re-give the identity information to the user who enters this information. If he wants to know the latest job status of this citizen, he should use the government services and make inquiries. If he wants to know whether he has an education degree or not, he should use the education degree inquiry service of the Ministry of Science, and if it is determined in continuous monitoring that they do not meet these requirements, that service or device system will be removed from the national window connection.
Mowahed explains about the official monitoring of the devices in order to rank the e-government: "The official monitoring has also been started by the Executive Council of Information Technology and its results will be announced by the end of January, God willing; Officially, all device systems are examined from different perspectives.
National card without intelligence
The national smart card never reached its original goal. In fact, today few people believe that the national smart card has reached its goal. The deputy of the electronic government of the Information Technology Organization also emphasized that the national smart card is far from its purpose and says: "Unfortunately, one of our serious challenges was that the national smart card was far from its original purpose. When a person visits and gets a smart national card, even a fingerprint is taken and a PIN code is also set on it. As a rule, wherever it is supposed to perform face-to-face authentication, it must be a POS device so that I can put the smart national card in that device and the authentication is done based on the fingerprint, without asking me for any copy or national card or birth certificate. In the current situation, the philosophy of national card issuance is completely questioned. "Unfortunately, this is one of the shortcomings that have happened so far."
He says about the shortcoming of the devices in the field of using the national smart card: "People should be able to do this authentication by using the national smart card and the special POS device, this is the shortcoming of the device, and naturally they should answer the public opinion and the people as to why. The reason for not receiving identity documents has not been provided despite its approvals and notifications. Of course, these wrong processes are still going on."
The most commonly used plural
Mowahed explains about the most used service of the service window: "Now, in particular, our most used part in the e-government services department is the registration service, postal code service and masterpiece service of the Regulatory and Radio Communications Organization and the authentication service of legal entities of the Real Estate Registry Organization. . These four services are the basic services for authenticating citizens."
According to him, the disruption in any of these services will make service delivery difficult. Mowahed says about this: "Disturbance in any of these services causes citizens to face problems when receiving each service. That is, if Shahkar service is disrupted, the matching of the national code with the birth certificate and mobile number will not take place. Mowahed points to the statistics of the national service window and continues: "Specifically, at this moment, 14 million and 800 thousand people have referred to the national service window of the smart government. The highest number of daily visits was related to the registration of textbooks and school registration. For this purpose, during one day, 18 million visits were made to the national window of the government's smart services. Currently, on average, this window is visited almost 12 million times a day. The most references have been to the systems of the Ministry of Education, the National Real Estate and Housing System, and the National Permits Portal.
The 30-step climb of electronic government
In the 2022 report of the United Nations, the position of Iran's e-government dropped two ranks compared to the previous period and reached the 91st rank from 89th among 193 countries in the world. The deputy director of electronic government of the Information Technology Organization says about the decrease in Iran's rank in this index: "The last evaluation of 2022 was related to two years ago, because these evaluations are done every two years and the results are announced two years later. "Naturally, the measures we have started during the last year and 1401 in particular were effective measures, but in the next round it will be clear how much effect it really had."
He continues: "There is also a point that, after all, this is the space, the space of competition. It's not like if we don't do something, others won't either; Naturally, countries take these measures at the moment and throughout the year. In order to be able to maintain our rank and improve it, we must continuously strive for it.
Mowahed points to the position mentioned in the 7th plan for e-government and says: "We must definitely improve this rank according to the targeting we have done. According to the plans, our rank should reach 75; Of course, in the Ministry of Communications, we have planned for a better rank. We hope to be able to improve our ranking by 30 steps by the end of the program, of course, with the plans that have been made and the work we are doing, we are very hopeful about its realization."
According to the United Nations report, the rate of electronic participation in Iran is 0.18 percent, while the rate of electronic participation in Japan is 1 percent. Also, the amount of electronic participation in Saudi Arabia is estimated at 0.69% and in Qatar this figure is 0.37%. In response to Iran's low rank in this index, the vice-president of electronic government of the Information Technology Organization says: "It is almost due to the score of this section that the good scores of other sections are also affected, our score in the section of electronic participation is 168. We have taken several key actions to improve this sector. One is the government service survey field, which is now implemented in the national window, and people can choose the lowest executive unit of the devices they have received service from and record their opinion in the form of five questions. This was the survey area of services.
He points to the actions of the 13th government to increase the e-participation index and says: "The new work that started in the 13th government is the discussion of the satisfaction of government employees, which you will see in the form of a two-dimensional QR code on the desk or on the door of the employees' room."
"Another area we have provided for the e-participation sector, we have provided an infrastructure in the national window of smart government services, where citizens can express their opinions on projects, regulations, regulations and guidelines," continues Mohd.
The contribution of private individuals in electronic government
The Deputy Minister of Electronic Government says about the role of private companies in the establishment or development of the national service window: "This entire project has been carried out with the capacity of the private sector. Naturally, we used the capacity of the private sector and we still have the role of employer in it and the implementation of all projects. It is always in the ministry and organization of information technology with the private sector. Handing over the project to the private sector naturally requires approvals and regulations; Like operator points. This requires its own laws and infrastructure so that the government is only in the role of regulator and the work is fully delegated. In the national window, we are currently in charge as the leader and supervisor, but the implementation is with the capacity of the private sector.
