Results of 12th Evaluation of National Electronic Service Quality and Government Portals Announced

In a press briefing, Masoud Hamdanlou, Secretary of the Council, said 167 public institutions were evaluated across 37 indicators grouped under four pillars: user-centered government, transparent government, integrated and intelligent government, and participatory government. Among those reviewed, the highest-scoring organizations were the Sazman-e Ta’zirat, Komiteh-ye Emdad Imam Khomeini), Iran’s Research Institute for Information Science and Technology (IranDoc), Telecommunication Infrastructure Company, National Cartographic Center, Ministry of Science, Research and Technology, Social Security Organization, Ports and Maritime Organization, National Standards Organization, and the Plan and Budget Organization.

Hamdanlou detailed sectoral results, noting that among principal agencies (presidential vice-presidencies, ministries and the Central Bank) the Ministry of Cultural Heritage, Handicrafts and Tourism, the Plan and Budget Organization, and the Ministry of Cooperatives, Labour and Social Welfare ranked first through third respectively.

The Secretary highlighted notable year‑on‑year improvements, identifying the Investment and Technical Assistance Organization of Iran, Non‑Governmental Schools and Public Participation Development Organization, Supreme Audit Organization, Agricultural Bank, Plan and Budget Organization, Ministry of Cultural Heritage, National Land and Housing Organization, Customs Administration, National Iranian Gas Company and Jahad Daneshgahi as the most improved entities in the twelfth cycle.

Hamdanlou reminded attendees that, pursuant to Council resolutions and the Seventh Five‑Year Progress Plan, the Council Secretariat is mandated to evaluate the quality of electronic services every six months. He said the latest evaluation found an overall average score of 48.79 percent across the 167 assessed bodies, a level that remains short of targets set by the five‑year plan.

The briefing also disclosed that 23 organizations did not adequately cooperate in the evaluation process. To strengthen the accuracy and credibility of future assessments, Hamdanlou urged the Administrative and Recruitment Organization to prepare detailed service catalogs and component-level documentation for each service—aligned with the five‑item framework of Article 1(1-2) of the executive regulations on interagency inquiries and standardization of information exchange—and submit these to the government interoperability working group.

Concluding the press conference, Hamdanlou pointed to persistent weaknesses among some agencies in electronic participation and the publication of useful open data sets. He expressed hope that clarifying the importance of these indicators in training for the 13th evaluation cycle will drive meaningful improvement in agency performance.