The National Portal for Smart Government, also recognized as “My Government,” is a unified (one-stop) gateway to access various electronic services offered by Iran’s government agencies. Developed by Iran’s Information Technology Organization, this system aims to provide convenience and services to the general public while establishing a secure and dependable platform for electronic interactions between citizens and the government. In fact, The Smart Government National Portal is a secure and effective way to access online government services. In this system, services are directly provided in an inquiry format and through unit windows, making them available to users. By using this window, users can easily and confidently access various services based on their identity verification level.
Objectives
Ensuring Citizen Satisfaction: The Smart Government National Portal, with the aim of facilitating access to government services and inquiries and creating citizen satisfaction, serves as an innovative tool for citizens.
Reducing Cumbersome Formalities: The Smart Government National Portal, by providing online services, minimizes the need for people to be physically present in government offices and allows them to receive services with minimal effort.
Increasing Privacy: This platform protects citizens’ privacy using the highest security standards.
Time Saving: Through this gateway, users can register government service requests up to the service delivery stage in the shortest possible time, without the need to be present in government offices, through the Smart Government National Portal.
Key Features of the Smart Government National Portal
Broad Service Accessibility: The portal facilitates access to over 3000 electronic services from various government bodies through a single platform. These services span diverse areas, including administrative, educational, welfare, healthcare, and taxation.
Persian Language Support: All sections and menus of the National Portal for Smart Government are presented in Persian, ensuring user-friendliness for citizens.
Convenient Access: The portal is readily accessible through the website https://my.gov.ir and the mobile application “My Government,” which is available for Android and iOS devices.
24/7 Service Availability: Services on the National Portal for Smart Government are available 24/7.
Advanced Search Functionality: Users can quickly locate their desired services through the portal’s powerful search function.
Features
Service Information and Guidance: Comprehensive information and guidance are provided for each service on the National Portal for Smart Government to assist users.
Parcel Tracking Capability: Users can track the status of their parcels across various government bodies using the National Portal for Smart Government.
Feedback and Complaint Mechanisms: Users can provide feedback and suggestions on services offered via the National Portal for Smart Government and lodge complaints if they encounter issues.
Centralized Authentication: The Iranian National Digital ID (NID) serves as a centralized authentication mechanism, enabling users to access a wide range of e-government services through the National Smart Government Gateway. This streamlined approach eliminates the need for separate usernames and passwords for each government entity, providing a more convenient and secure user experience.
The NID authentication system is implemented in three levels, catering to diverse user needs and security requirements:
1. Mobile Number, National ID, and OTP-Based Authentication:
This initial authentication level serves as the primary entry point for most users. It involves verifying the user’s mobile number, national ID, and providing a one-time password (OTP) received via SMS. Upon successful validation, users gain access to a broad spectrum of e-services offered on the National Smart Government Gateway.
2. Biometric Authentication:
For enhanced security and identity assurance, users can opt for the second level of authentication, which utilizes biometric verification. This involves submitting a real-time selfie video, allowing the system to match the user’s facial features against the stored image identity data in the NID database. Employing advanced artificial intelligence algorithms, the system confirms the user’s identity with a high degree of accuracy, enabling access to more sensitive services.
3. Digital Signature Authentication:
The highest level of authentication, digital signature authentication, is employed for scenarios requiring the highest level of security and non-repudiation. Users undergo a rigorous legal process defined under Iran’s e-commerce law to generate their unique digital signatures. This level of authentication is particularly crucial for high-risk transactions such as banking operations and real estate transactions, ensuring the integrity and authenticity of electronic documents. By implementing this robust and multi-layered authentication framework, the Iranian National Digital ID empowers citizens to seamlessly access a comprehensive suite of e-government services with utmost convenience and security. This centralized approach streamlines interactions between the government and its citizens, fostering a more efficient and transparent digital governance landscape.
